AKIRA Reviews
AKIRA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AKIRA has a 1.7 star rating from 107 customer reviews; consumers are mostly dissatisfied and 15% would likely recommend.
Key Takeaways for Future Customers
- AKIRA reviews note beautiful clothing and cute items but check return and shipping policies before buying.
- Expect issues with customer service and the need to pursue refunds or exchanges.
- Consider payment protections for high price purchases and expedited shipping risks.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable live agents and poor customer service.
- Recurring delivery problems: missing packages, wrong addresses, late or lost shipments.
- Refunds, returns, and exchange delays or policy disputes reported widely.
Positive Feedback
Customers praise the style and appearance: beautiful clothes, cute items, and some durable boots were noted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AKIRA has a 1.7 star rating from 107 customer reviews; consumers are mostly dissatisfied and 15% would likely recommend.
Key Takeaways for Future Customers
- AKIRA reviews note beautiful clothing and cute items but check return and shipping policies before buying.
- Expect issues with customer service and the need to pursue refunds or exchanges.
- Consider payment protections for high price purchases and expedited shipping risks.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable live agents and poor customer service.
- Recurring delivery problems: missing packages, wrong addresses, late or lost shipments.
- Refunds, returns, and exchange delays or policy disputes reported widely.
Positive Feedback
Customers praise the style and appearance: beautiful clothes, cute items, and some durable boots were noted.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for my refund
The reviewer tried to contact the company before posting this review.
I would like to speak to a representative about my refund. Its been eight days and I have yet to see my refund deposit back into my bank account. I returned my item to the 12 Oaks Mall, but still no refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Undeliverable package
The reviewer tried to contact the company before posting this review.
- - Frustrated with ship-to-store shipping; Ontrac misdelivers to AKIRA in Orland Park, and the site won't switch to home; need refund and human help.
Company fixed the issue and I have been provided with product or service ordered. I finally was able to pick up the shoes at AKIRA. Email customer service and make a public complaint.
The site has a ship-to-store option (which I've used many times). I chose it, but the shipping company that you are using is having a difficult time delivering the package to AKIRA in Orland Park, IL. I have communicated with Ontrac several times, explaining where the package should be sent! Their site doesn't allow me to change the shipment to my home address.
While typing this complaint, I received a shipping notification. Issue me a refund!! Yet!!
AKIRA has my money, but I can't speak to a human!! You will not get any more of my money if I can't speak to a person!!!
- Cute clothes
- Non human customer service
Preferred solution: Full refund
User's recommendation: Human customer service! Correct shipping info. For shipping company!
My orden se perdio
The reviewer tried to contact the company before posting this review.
Mi orden la hice hace un mes y la orden está perdida y no me quieren enviar de nuevo mi orden o quiero mi dinero # 508**** esta es mi orden quiero mi paquete o mi dinero no estoy pidiendo que me regalen nada quiero lo que yo pagué. Solo me tienen llenando puros papeles, encuestas y no quieren devolverme nada.
- Ninguna
- Que no les gusta responde no tienen buen servicio
Preferred solution: Full refund
User's recommendation: AKYRA no le gusta responder por sus perdidas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisdelivered to the wrong house
The reviewer tried to contact the company before posting this review.
Terrible , cant talk to anyone about this issue . No contact information is provided in order to explain the issue.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a shoes
The reviewer tried to contact the company before posting this review.
I am trying to buy some shore, but they are in another state. How can I buy them, and can I have the store sent to the store in Houston?
Preferred solution: I want to buy them
User's recommendation: Shore
My out of the office Crockett denim pants too small
The reviewer tried to contact the company before posting this review.
- - Size too small; returned with a label, but there is no return label, and I have a screenshot and seek a refund to repurchase before size is gone.
Ive returned the out of office crochet denim pants to TikTok they were too small
with the label they sent me they have received the pants but are saying they dont have a return label. I still have the screen shot of the return label that they sent me. Returning them by FEDEX like it said Im asking for a refund so I can buy them again before the size I need is gone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing item
The reviewer tried to contact the company before posting this review.
- - Delivered status claimed, package not received and not outside the home.
- - Photo proof of delivery exists; customer seeks refund or store credit.
Hello, my item says it was delivered today at 10:20 AM. I went outside to receive my package; it wasn't there.
I also have a pic that it was delivered. It's not outside my house. I'm very upset because I have package protection on my item. For the delivery person to act like my package was delivered is crazy.
I didn't receive my package. I would like a refund or store credit.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy item was delivered to the wrong address
The reviewer tried to contact the company before posting this review.
My order #459**** was not delivered to my address; it was delivered to some unknown address. I saw the tracking number says delivered.
I looked at the picture where it was delivered; I don't recognize it. My door is light brown, and that door shown in the tracking picture is white.
- Delivery driver should pay more attention to where they are delivering customers packages
- Pay attention
Preferred solution: I would like my item
No receive order
The reviewer tried to contact the company before posting this review.
I never received my order. I need to speak with customer service..
please see photo attachment order number. It said my order was delivered, but I never received it. I checked with my neighbors.
They have no knowledge or have not seen it. I make police report for missing order.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Damaged product
The reviewer tried to contact the company before posting this review.
The lettering is off the product. Can a discount be issued due to the item being out of stock?
This item is sold out online. I would just like a discount for the damage.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I can’t get in touch with anyone to order another item I saw in the store
- - The item size is too small after purchase.
- - I'm out of town and can't return it; larger sizes exist but I can't contact staff or find it online.
A little over 2 wks ago I ordered an item in the store, but the size is too small. I am from out of town and unable to return it.
There were other sizes larger that I want to purchase, but I am unable to contact anyone in the store or anyone at Akira to assist and the item is not online. all Im trying to do is make another purchase but they make it impossible to do so.
User's recommendation: After no one reached out to me I found another matching top that I ordered. It is not the same style but the pants would not go with another non matching top. There were several sizes still on the rack at the Chicago store. It’s a shame there is no way to contact anyone at Akira for assistance. This will be the last time I purchase anything from this store or company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ive reached out several times via...
The reviewer tried to contact the company before posting this review.
- - Return completed 5/19; refund not received.
- - Repeated chatbot replies; awaiting investigation and BBB complaint.
*** reached out several times via email. Ive just called the 773 number provided on Google to no prevail.
A return was completed on 5/19 and i still have not been refunded!! I keep getting a chatbot give me the same answer repeatedly! Someone will investigate the matter and get in touch with me! Itll be over 2wks that ive been waiting.
I'll be filing a discrepancy on BBB regarding this poor unprofessional treatment for a customer thats been established with these ppl since 2018! Horrible.
Order#432****
User's recommendation: Horrible with refunds
Resolved: About my order
The reviewer tried to contact the company before posting this review.
Trying to find the status of my order order number 500**** and couldnt even speak to anyone. I placed my order on August 22 and havent received any type of notification about it.
I would like to know the the status of the order. Can someone let me know something.
Email is fancy. franc83@***.com, thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: NO LIVE AGENTS
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with full refund. Go through the dispute submission process and follow up. They immediately refunded my money..They are still one of my favorite stores.
No live agent and Q&A suggested waiting 72 hours before filling a complaint UNACCEPTABLE. A human being should be available at all times.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint in the store, they are not allowing me to exchange a item I purchased on lint
The reviewer tried to contact the company before posting this review.
I purchased a item online and it was the wrong size, I drove 1 hr and 30 mins to exchange and the person said no return
Preferred solution: Exchange for a size m
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